PRIVACY
POLICY

1What We Collect

Virtual Mobile OÜ ("we", "us") operates V Mobile. This Privacy Policy explains how we collect, use, and protect your personal data when you use our Game and services.

Account Data

When you register, we collect your username, email address, and the password hash for your account. If you register via a third-party platform (Google, Apple), we receive a unique identifier and the profile details you permit that platform to share.

Gameplay Data

We collect telemetry to operate and improve the Game, including session duration, in-game actions, character progression, server region, and gameplay events. This data is used in aggregate and is not linked to your real identity.

Device & Technical Data

1. Device model, operating system version, and unique device identifiers;
2. IP address and approximate geographic location (country/region level);
3. App version, crash logs, and performance data;
4. Advertising identifier (IDFA/GAID), if applicable and permitted by your device settings.

Communications

If you contact our support team, we retain your name, email, and the content of your messages to resolve your query and improve our support quality.

2How We Use It

We use your data only for the purposes described below. We do not use it for any purpose incompatible with these purposes without your consent.

1. Game operation — authentication, server matching, anti-cheat, and account management;
2. Personalisation — saving your preferences, language settings, and character progress;
3. Analytics — understanding how players use the Game to make informed design decisions;
4. Customer support — responding to your enquiries and resolving disputes;
5. Legal compliance — meeting our obligations under applicable law, including fraud prevention and tax reporting;
6. Communications — sending service emails (account, security, important updates). We will ask for your consent before sending promotional messages.

3Third Parties

We do not sell your personal data. We share data only with trusted partners necessary to operate the Game:

1. Cloud infrastructure providers — for hosting servers and databases (data processed under strict data processing agreements);
2. Analytics providers — for aggregated usage statistics; data is anonymised before sharing;
3. App platforms — Google Play and Apple App Store handle payment processing for in-app purchases; we do not receive your full payment card details;
4. Legal authorities — if required by law, court order, or to protect the rights and safety of our players or the public.

All third-party processors are bound by data processing agreements that require them to handle your data securely and only as instructed by us.

4Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

1. Active accounts — data is retained for the lifetime of your account;
2. Deleted accounts — personal data is deleted within 90 days of account closure, except where retention is required by law;
3. Support records — retained for up to 2 years to handle follow-up queries;
4. Anonymised analytics — may be retained indefinitely as they contain no personal data.

If you request deletion of your account, we will process your request within 30 days. Some data may be retained longer where required by tax, fraud prevention, or other legal obligations.

5Your Rights

If you are located in the European Union or European Economic Area, you have the following rights under the GDPR:

1. Access — request a copy of the personal data we hold about you;
2. Rectification — ask us to correct inaccurate or incomplete data;
3. Erasure — request deletion of your personal data (the "right to be forgotten");
4. Portability — receive your data in a structured, machine-readable format;
5. Restriction — ask us to stop processing your data in certain circumstances;
6. Objection — object to processing based on legitimate interests or for direct marketing;
7. Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

6Cookies

Our website uses cookies and similar technologies to remember your preferences and analyse traffic. A full explanation of the cookies we use, their purpose, and how to manage them is available in our Cookie Policy.

When you first visit our website, you will be shown a cookie consent banner. You can change your preferences at any time by clearing your browser's local storage for this site.

7Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. These include:

1. Encryption of data in transit (TLS) and at rest;
2. Access controls limiting data access to authorised personnel only;
3. Regular security audits and vulnerability assessments;
4. Incident response procedures for data breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and, where required, inform affected users without undue delay.

8Contact

Virtual Mobile OÜ is the data controller for personal data processed in connection with V Mobile.

For any privacy-related questions, requests, or complaints, please contact us:

You may also review our Terms of Service and Cookie Policy.